Connecticut subscription auto-renewal law

Conn. Gen. Stat. § 42-158ff(b)(1)(B) requires that, before an automatic renewal, a business must clearly and conspicuously disclose to the consumer: (i) that the agreement will automatically renew until the consumer acts to prevent it; (ii) the actions required to prevent renewal (and, if disclosed electronically, a link or other electronic means to take those actions); (iii) all recurring charges to the consumer's credit card, debit card, or third-party payment account, and the amount of any known changes; (iv) the length of any automatic renewal term (unless the consumer selects the term); (v) any additional provisions concerning the renewal term; (vi) any minimum purchase obligation; and (vii) contact information for the business. Section 42-158ff(b)(1)(C) imposes the same seven-item disclosure requirement for continuous services provisions, required before the consumer enters the agreement. Section 42-158ff(b)(2) specifies that electronic and written disclosures must be retained by the consumer and appear in text that is either larger than surrounding text or in a contrasting typeface, font, or color (or set off by symbols); verbal and telephonic disclosures must be in a volume and cadence readily audible and understandable to the consumer.

Conn. Gen. Stat. § 42-158ff(b)(1)(B)-(C), (b)(2)Read the statute →

Conn. Gen. Stat. § 42-158ff(c) prohibits a business from charging a consumer's credit card, debit card, or third-party payment account for any automatic renewal or continuous consumer services — regardless of whether offered at a promotional or discounted price — unless the business has first obtained the consumer's affirmative consent to such renewal or continuous services. As amended by P.A. 25-113 (effective October 1, 2025), when a state agency or court considers whether affirmative consent was obtained, it must consider, among other factors, whether the business produced a record of such affirmative consent obtained in accordance with applicable law, including Conn. Gen. Stat. §§ 52-570d and 53a-189 (concerning recording of telephonic communications). The statute does not expressly mandate a specific consent-record format but creates an evidentiary expectation in enforcement proceedings.

Conn. Gen. Stat. § 42-158ff(c)Read the statute →

Conn. Gen. Stat. § 42-158ff(c) (as amended by P.A. 25-113, effective October 1, 2025) directs that state agencies and courts assessing affirmative consent compliance 'shall consider, without limitation, whether the business has produced a record of such affirmative consent that was obtained in accordance with applicable law, including, but not limited to, sections 52-570d and 53a-189, concerning recording telephonic communications.' The statute does not expressly impose a standalone recordkeeping mandate but establishes that consent documentation is a factor in enforcement proceedings. This creates a functional compliance expectation that businesses retain evidence of how and when consumer consent was captured.

Conn. Gen. Stat. § 42-158ff(c) (as amended by P.A. 25-113, S. 20)Read the statute →

Conn. Gen. Stat. § 42-158ff(b)(1)(A) requires that a business entering or offering to enter a consumer agreement with an automatic renewal or continuous services provision must establish and maintain an electronic mail address, postal address, or the telephone number or online means required under the statute's cancellation subsection, which the consumer may use to prevent automatic renewal or terminate continuous consumer services. Under the pre-July 1, 2026 version, this includes a toll-free telephone number. Under the July 1, 2026 amendments (P.A. 25-44), 'toll-free' is removed. Section 42-158ff(e)(2) (effective July 1, 2026) specifies that each business must enable cancellation by at least one of: (A) a prominently displayed direct link or button in the consumer's account, profile, device, or user settings; (B) a reply-able email message from the business; or (C) beginning July 1, 2026, a telephone number clearly and conspicuously displayed on the business's website. The statute (§ 42-158ff(e)(3)) requires the business to promptly answer all calls during normal business hours, and if a consumer leaves a voicemail requesting cancellation, the business must either process the cancellation or return the call within one business day. If the voicemail contains sufficient information to effectuate cancellation and the business cannot reach the consumer, it must process the cancellation within one business day. No business subject to these provisions may obstruct or delay a consumer's efforts to cancel (§ 42-158ff(e)(4)).

Conn. Gen. Stat. § 42-158ff(b)(1)(A); § 42-158ff(d) [pre-July 1, 2026] / § 42-158ff(e)(2)-(4) [from July 1, 2026 per P.A. 25-44]Read the statute →

Conn. Gen. Stat. § 42-158ff(d)(1) [pre-July 1, 2026] / § 42-158ff(e)(1) [from July 1, 2026 per P.A. 25-44] requires that each business entering into a consumer agreement online must allow the consumer to take any action necessary to prevent automatic renewal or terminate continuous consumer services online, without requiring any offline action. The business must enable this online cancellation via at least one of the methods specified in the statute (prominently displayed direct link or button; reply-able email). A business may require account authentication online before processing cancellation, but consumers unwilling or unable to authenticate online must not be precluded from authenticating or canceling by another available method. The business may not obstruct or delay the consumer's efforts to cancel online.

Conn. Gen. Stat. § 42-158ff(d)(1)-(2) [pre-July 1, 2026] / § 42-158ff(e)(1), (5) [from July 1, 2026 per P.A. 25-44]Read the statute →

Conn. Gen. Stat. § 42-158ff(d) (added by P.A. 25-44, effective July 1, 2026) requires that beginning on July 1, 2026, each business entering into a consumer agreement with an automatic renewal or continuous services provision must send the consumer an annual reminder about that provision. The reminder must be sent: (A) in the same manner in which the provision was activated, if activation occurred by any means other than an in-person transaction; (B) by the means in which the consumer is accustomed to interacting with the business (electronic mail, mail, or telephone), if applicable; or (C) by electronic mail, mail, or telephone, if the provision was activated in-person or the consumer has no established interaction channel. The annual reminder must include: (A) a statement identifying (i) the goods or services subject to the provision and (ii) the means by which the consumer may prevent renewal or terminate continuous services; and (B) the frequency and amount of charges associated with the renewal or continuous services. This requirement applies regardless of subscription term length.

Conn. Gen. Stat. § 42-158ff(d) (added by P.A. 25-44, S. 7, effective July 1, 2026)Read the statute →

Conn. Gen. Stat. § 42-158ff(b)(1)(E) requires that, before a consumer enters into a consumer agreement that includes a free gift or trial period, the business must clearly and conspicuously disclose: (i) the price that the consumer will be charged following expiration of the free gift or trial period; and (ii) any manner in which pricing for the agreement will change following expiration. This disclosure must meet the format requirements of § 42-158ff(b)(2) (retainable, contrasting text for written/electronic; readily audible for verbal/telephonic). 'Free gift' in this context does not include a free promotional item or gift that differs from the consumer goods or services that are the subject of the consumer agreement.

Conn. Gen. Stat. § 42-158ff(b)(1)(E)Read the statute →

Conn. Gen. Stat. § 42-158ff(b)(1)(F) requires that, for consumer agreements offered electronically or telephonically that include a free gift or trial period, or a discounted or promotional price period, the business must send a timed notice to the consumer disclosing: (I) that the agreement will automatically renew or continuous services will continue until the consumer acts to prevent it; (II) the duration of the renewal term or continuous services; (III) any additional provisions; (IV) the actions required to prevent renewal or termination; and (V) if offered electronically, a prominently displayed direct link or button or a reply-able email as required by the cancellation subsection. Timing requirements: (1) if the free gift/trial/discounted period is at least 32 days in duration, the notice must be sent at least 21 days after such period commences and not earlier than 3 days before expiration; (2) if the period is at least one year in duration, the notice must be sent at least 15 days but not more than 45 days before expiration. Exception: a business is not required to send this timed notice if it has not collected, or does not maintain, the consumer's electronic mail address or telephone number, as applicable, and is unable to reach the consumer by other electronic means.

Conn. Gen. Stat. § 42-158ff(b)(1)(F)(i)-(iii)Read the statute →

Conn. Gen. Stat. § 42-158ff(b)(1)(D) requires that before a business makes any material change to the terms of an automatic renewal provision or continuous services provision, it must clearly and conspicuously disclose to the consumer: (i) the material change; and (ii) a description of the actions the consumer is required to take to cancel the automatic renewal or terminate the continuous consumer services. This disclosure must meet the format requirements of § 42-158ff(b)(2). The statute uses 'material change' without further statutory definition; the provision applies to changes beyond price (it covers terms generally), but price increases and term changes would qualify.

Conn. Gen. Stat. § 42-158ff(b)(1)(D)Read the statute →